HP Customers in India, Singapore, Taiwan, Australia, and China Referred to CBL When Data Loss Disaster Strikes: Free Evaluation and “No Data, No Charge” Service Guarantee.
SYDNEY/ AUSTRALIA — OCTOBER 17, 2006 — CBL Data Recovery Technologies Inc. today announced that CBL has been selected as the data recovery services partner for HP in Australia, China, India, Singapore and Taiwan. Under the terms of a marketing alliance, HP Service Centre and HP Contract Centre Agents will refer existing HP customers to CBL for data recovery services when hard drives, tapes and other storage media fail and data residing on these devices is inaccessible.
“Customers are traumatized when data loss disaster strikes,” states Bill Margeson, President and CEO of CBL Data Recovery Technologies Inc. “HP’s decision to partner with CBL is not only a vote of confidence for CBL and our technical expertise, but also demonstrates how committed HP is to the total care of its customers. CBL is ready to come to the rescue of HP customers when data loss disaster strikes and data on their HP server, notebook, PC or even HP digital camera is inaccessible.”
From October 17 to November 17, 2006, CBL will extend to existing HP customers a 20 percent discount off the quoted price for data recovery services performed on HP storage media.
“Data protection is a major concern of businesses today, especially for small and mid-sized businesses. When data is inaccessible, business continuity is affected,” notes Dennis Mark, Vice President of Marketing, Personal Systems Group, Asia Pacific and Japan, HP. “HP’s collaboration with CBL is very timely as we have just launched HP Total Care, one of the industry’s most comprehensive lifecycle support and service program for customers. Offered under the pillar of Total Care “Protect”, CBL services will help us to ensure that customers are connected to tools that keep their business data safe.”
Data Recovery Services from CBL
CBL utilizes proprietary techniques to perform data recovery on all media such as, but not limited to, HP and Compaq notebook and desktop personal computers, HP SAN and HP NAS storage products, HP RAID arrays, HP tape devices, and HP Photosmart digital cameras.
Data recovery processes vary depending on the type of media, the physical condition of the media and the degree of difficulty associated with the restoration of data. CBL’s technicians perform data recoveries in Class 100 clean rooms 365 days of the year.
Normal data recovery service returns data back to customers within 72 business hours following the technical evaluation of the media which takes approximately six hours. CBL provides customers with a free evaluation of their affected media and a firm quote as well as a “No Data, No Charge” service guarantee. This means HP customers only pay for results.
For a premium, HP customers can request CBL’s priority rush service. CBL’s emergency recovery teams can recover data and have it back to customers in as little as 24 hours.
Recovered data is returned to HP customers on CD or DVD.
Adds Mark, “HP is also collaborating with CBL to design and deliver a data recovery service plan which is like an “insurance” plan that protects HP customers from the unforeseen expense of recovering data when the data on their new HP notebook or desktop PC’s hard drive becomes inaccessible. This optional service offering will be available to HP customers in the second quarter of 2007.”
About CBL Data Recovery Technologies Inc.
Since its establishment of operations in Australia in 2003, CBL Data Recovery Technologies Pty Ltd has experienced a fast growing demand for its data recovery services and expertise. From coast-to-coast, individuals, corporations and Small and Medium-sized enterprises (SMEs) depend on CBL to recover lost data as a result of hardware failure, natural disaster, software malfunction, virus contamination, or human error. Headquartered in Brisbane, CBL also has facilities in Sydney and can be found on the web at cbldatarecovery.com.au. Resellers interested in becoming a CBL partner can call 1800 473 268, email email@example.com, or register online at cblpartners.com.au.